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Support tickets

To ensure efficient and effective troubleshooting, please provide the following information in your support ticket:

Basic Information:

  • Ticket Subject: A concise description of the issue.
  • Ticket Priority: Indicate the urgency of the issue (e.g., critical, high, medium, low)

Problem Description:

  • Problem Description: Describe the problem in detail, including what you were trying to do when the issue occurred.
  • Report/Dashboard/Datasource Id: If you have any IDs, please include them.
  • Error Messages: If applicable, copy and paste any error messages or codes.
  • Steps to Reproduce: If possible, provide a step-by-step guide to reproduce the issue.
  • Affected Functionality: Specify which features or processes are impacted.

System Information:

  • Device: Type of device (e.g., computer, mobile phone, tablet).
  • Browser: Type and version of the browser (e.g., Chrome 111, Firefox 110).

Additional Information:

  • Screenshots: Attach screenshots of the issue or error messages.
  • Previous Attempts: Describe any troubleshooting steps you've already taken.