Support tickets
To ensure efficient and effective troubleshooting, please provide the following information in your support ticket:
Basic Information:
- Ticket Subject: A concise description of the issue.
- Ticket Priority: Indicate the urgency of the issue (e.g., critical, high, medium, low)
Problem Description:
- Problem Description: Describe the problem in detail, including what you were trying to do when the issue occurred.
- Report/Dashboard/Datasource Id: If you have any IDs, please include them.
- Error Messages: If applicable, copy and paste any error messages or codes.
- Steps to Reproduce: If possible, provide a step-by-step guide to reproduce the issue.
- Affected Functionality: Specify which features or processes are impacted.
System Information:
- Device: Type of device (e.g., computer, mobile phone, tablet).
- Browser: Type and version of the browser (e.g., Chrome 111, Firefox 110).
Additional Information:
- Screenshots: Attach screenshots of the issue or error messages.
- Previous Attempts: Describe any troubleshooting steps you've already taken.